-
Admin
What Nonprofits Taught Me About Building Salesforce for Humans, Not Just Systems
Salesforce is a tool. Tools exist to make work easier. When the tool makes work harder, people find other tools. My development director with the 47-click donation process wasn't wrong to use a spreadsheet. She was responding rationally to a system that ignored her reality. The system failed her. She didn't fail the system. When I taught Salesforce Administration at…
Read More »