Artificial Intelligence
-
Agentforce Pricing: A Tier-by-Tier Breakdown
Salesforce has restructured Agentforce pricing around usage and business value instead of flat seat licenses. This guide breaks down each pricing tier, what it costs, and where the credits actually go. We'll cover the free Foundations tier, the two usage-based options (Flex Credits and Conversations), and the flat-rate licensing paths built for employee-facing agents.
Read More » -
The Real Lessons Behind a Year of Agentforce Rollouts
At Texas Dreamin’ 2026, Salesforce’s Jason Aylstock and Sha-Lene Pung shared what a full year of real-world Agentforce deployments actually look like. Their session moved past the launch-day hype and into the operational reality: readiness, governance, and rollout pacing. The points are not just timely, they are important for every admin to know if you’re prepping to go live with…
Read More » -
Headless 360: Build an Agentforce Agent Using Natural Language
If you've been following Salesforce announcements lately, you've heard the phrase "Headless 360" more than a few times. It was all over TDX and now, it's showing up in Trailhead. And it keeps popping up in conversations about where Salesforce is heading in the age of AI. So what is it, really? And more importantly, what does it actually change…
Read More » -
Exploring and Setting Up Agentforce Observability
Agentforce Observability marks a turning point in how organizations deploy and manage AI agents on the Salesforce platform. What was once a powerful but opaque system now has a dedicated suite of tools that bring transparency to every interaction. As Agentforce continues to evolve with features like Scorers already in beta, the Observability suite will only grow. If you run…
Read More » -
How to Deploy Agentforce Right the First Time, Straight from the Experts
Agentic AI can independently make complex decisions and take specific actions based on parameters your organization defines upfront. This means your workforce scales without requiring constant, step-by-step human oversight. Salesforce recognized the urgency around this shift and hosted a live virtual event on May 20, 2026, focused entirely on architecting for AI and the best practices organizations need to have…
Read More » -
6 Key Takeaways from TDX26
Ultimately, TDX 2026 highlighted a big shift in Salesforce development strategy. It was one of the boldest events I have seen in terms of setting a new direction for Salesforce’s development vision. Whether Salesforce will be able to execute effectively against this vision remains to be seen. Some of the challenges beyond technical capabilities include regulated industries and markets where…
Read More » -
No Browser or UI Required: Salesforce Headless 360 Explained
Using Salesforce has always meant logging into Salesforce. A service rep opened a console. They clicked into a case. They manually updated a status. It was a human, navigating a platform, getting work done. But now, humans are not the only ones doing the navigating. Agents are too, and they do not use a browser. They call APIs, invoke MCP…
Read More » -
Salesforce Offers Free Agentforce Addon to SMBs at No Extra Cost
The inclusion of Agentforce in the Salesforce SMB Suites marks the beginning of the end for the AI Paywall. It reflects a broader shift in how the industry thinks about AI: not as a premium feature to be unlocked, but as a standard part of what CRM software does. As more vendors follow, the question for small businesses won't be…
Read More » -
Understanding the Role of Data 360 and Salesforce Architects in the Age of Agentic AI
Over the last few years, Salesforce has renamed products (Customer 360 → Genie → Data Cloud → and now the broader Data 360 portfolio), expanded its platform, and introduced Agentforce—extending enterprise AI capabilities that began with Einstein’s predictive foundations. What hasn’t changed is the architectural questions most organizations still struggle to answer: What is the (single?) source of “truth”: when…
Read More » -
What’s New With Salesforce’s Agentblazer Status in 2026
Salesforce’s Agentblazer Status continues to evolve as the company invests more deeply in agentic AI skills. The program focuses on Trailhead paths that teach how to build and manage autonomous AI agents. It launched in 2025 to give Trailblazers hands-on experience with Agentforce and AI. Since then, it has grown with updated content, refreshed badges, and a clearer annual renewal…
Read More »