Photo of Andy Engin Utkan

Andy Engin Utkan

Andy Engin Utkan is a Salesforce MVP with 24 certifications. He is the founder of Salesforce Consulting Partner BRDPro Consulting. Utkan is a consultant, trainer, and content creator, focusing on automating business processes using Salesforce flow. He is recognized for his expertise in Salesforce flow, providing guidance through various courses and contributing actively to the Salesforce community.
  • Flow
    Illustrated banner with "Winter '27" in bold blue text over a light blue circular backdrop, featuring snow-covered pine trees, falling snow, and a snowy ground.
    Andy Engin Utkan5 days ago
    0 106

    The Ultimate Guide to Salesforce Flow in Winter ’27

    In automation circles, the question always comes up: Does Salesforce do a good job with improving the Flow product? Or are the resources working on Agentforce instead of now legacy products like the Flow Builder? I will leave the answer to you. Please make your own assessment after you go through all the improvements that are coming in Winter ’27.…

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  • Artificial Intelligence
    Illustration of a man talking with a friendly blue AI robot with a speech bubble, representing conversational AI agents like Agentforce.
    Andy Engin Utkan6 days ago
    0 36

    Agentforce Agent Flow Action Best Practices

    This session offered a grounded look at where Agentforce actually stands today, beyond the marketing pitch. Flow actions and Apex actions remain essential. That is not because AI cannot handle simple tasks. Salesforce intentionally requires developers to make deliberate choices about data access and security. The new Agentforce Studio is more usable than its predecessor. It still carries real bugs…

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  • Admin
    Illustration of hands typing on a laptop displaying a Salesforce dashboard with a quarterly performance chart, set on a wooden desk with a coffee mug, notebook, pen, and potted plants.
    Andy Engin Utkan3 weeks ago
    0 177

    Why Your Salesforce Report Exports Are Failing and How to Fix It

    If you are a sales or support operations expert on Salesforce, you most likely use the export feature under reports. When you want to do your own analysis and follow up on MS Excel or Google Sheets, or send the list to an external provider this feature comes to the rescue. Older Orgs have many periodic workflows executed by a…

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  • Admin
    Illustration of a man with glasses and curly brown hair working on a laptop at a plant-filled desk, with floating labels for Agentforce Coworker and Slackbot beside him.
    Andy Engin UtkanJuly 23, 2026
    0 240

    Agentforce Coworker Applied: Enterprise Intelligence at Your Fingertips

    For years, enterprise productivity has suffered from a subtle tax: context switching. Sales executives, account managers, and customer success teams spend a fraction of their week actually talking to customers. The rest of their time is spent hunting through tab after tab, jumping from CRM records to email threads and opening Jira tickets. They also pull reports from Tableau, cross-reference…

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  • Flow
    Illustration of a young man in a blue t-shirt looking thoughtful with his hand on his chin and question marks beside him. To his left is a desktop monitor displaying floating code editor windows, connected by abstract glowing data lines and binary code.
    Andy Engin UtkanJuly 22, 2026
    0 133

    Is Hardcoding Ids a Good Idea in Salesforce Flows?

    Every Salesforce admin and developer has been tempted by the quick fix. You are building a Flow, and you need it to route an automated email to a specific queue, assign a task to a generic system user, or refer to a specific Record Type. You open the record in your browser, copy the 15- or 18-character string from the…

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  • Flow
    A stylized Salesforce Screen Flow UI where the entire screen is blurred, except for a sharp, focal Roll Back Records element icon featuring a white counter-clockwise clock-arrow on a pink background.
    Andy Engin UtkanJuly 21, 2026
    0 273

    Should You Use Roll Back Records in Salesforce Screen Flows?

    Should you use Roll Back Records in Screen Flows? Absolutely, but selectively. For simple, single-screen Flows that update a single record, it is usually overkill. But for complex, multi-step wizards, junctions, or any Flow where a partial finish creates a data integrity nightmare, the Roll Back Records element is one of the most powerful tools in your admin toolkit. Picture…

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  • Admin
    Illustrated graphic of a man in glasses pointing at a Salesforce Setup screen on a computer monitor, with a friendly cartoon robot mascot waving beside the interface, representing Setup with Agentforce.
    Andy Engin UtkanJuly 7, 2026
    1 185

    Is Setup with Agentforce Ready for Prime Time?

    Salesforce keeps pushing AI deeper into the platform. Setup with Agentforce is the latest example. It promises a conversational way for admins to explore setup configurations, get security recommendations, and manage their Org, all without digging through menus. The pitch is simple. Ask a question in plain language and let Agentforce guide you through the answer, or take action on…

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  • Flow
    Cartoon illustration of four diverse professionals collaborating in a bright, plant-filled office, each working at a laptop or desktop computer, representing a team managing Flow Approvals in Salesforce.
    Andy Engin UtkanJune 9, 2026
    0 193

    Unanimous Flow Approvals – No More Workarounds

    The updates to Flow Approvals in Summer '26 are significant architectural improvements. Salesforce is eliminating the need for complex, manual workarounds that have historically cluttered our orgs. These changes move us closer to a "no-code/low-code" enterprise reality where automation is both compliant and powerful. For admins who have spent years duct-taping approval logic together, this release is a genuine exhale.…

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  • Flow
    Salesforce Flow Builder open on a laptop screen showing two flow versions side by side, illustrating the Visual Flow Version Comparison feature in the Summer '26 release.
    Andy Engin UtkanJune 9, 2026
    0 176

    Visual Comparison and Beyond – Flow Versions Just Got Easier

    The ability to visually compare flow versions is exactly the kind of quality-of-life win that Flownatics have been asking for. No more tab-switching, no more XML spelunking, no more hoping you remember what you changed three weeks ago.

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  • Flow
    9:27 AMClaude responded: A Salesforce Flow Builder canvas displayed on a laptop screen, showing a five-step Screen Flow sequence: Start, Assign Account, Case Screen, Create Case, and O…A Salesforce Flow Builder canvas displayed on a laptop screen, showing a five-step Screen Flow sequence: Start, Assign Account, Case Screen, Create Case, and Open Page (Action), followed by an End node. The Open Page action element is highlighted with a blue border.
    Andy Engin UtkanJune 4, 2026
    0 958

    Open a Page Action: Redirect Users After a Screen Flow

    For years, Salesforce administrators and developers building Screen Flows have run into a familiar, frustrating wall: the post-flow navigation gap. Picture this scenario: Your user opens a flow on an Account record. They carefully fill out a series of screens to log an issue or create a related record, clicks “Finish,” and then… nothing. They are left sitting exactly where…

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