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Admin
Salesforce Rebuilds Licensing Tiers and Adds Agentforce
Before you assume any tier covers your team's needs, map the feature list against what you actually use. A "Max" upgrade sounds like an easy yes, especially at unchanged pricing, but the value only lands if your org uses the tools that got added. We'd also treat Salesforce's value percentages as vendor claims rather than settled fact. They're useful directional…
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Career Guidance
Which Salesforce Certifications Do I Get Next?
“I got tens of Salesforce certifications within a month.” A few years ago, that kind of LinkedIn post wasn’t unusual. Candidates building these skills on the Salesforce platform raced to add multiple certifications as soon as they could get them. In the peak Salesforce job market, everybody who had one or two certifications were hired regardless of the depth of…
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Artificial Intelligence
Slack Code: AI Coding Agents Have Entered the Team Chat
Coding agents have made writing software faster than ever. Claude Code, Claude Tag, Devin, GitHub Copilot, ChatGPT, and Vercel’s agents can turn an idea into working code in minutes. But speed alone doesn’t fix the bigger problem: most of that work still happens in a private tab, disconnected from the team. Slack has now addressed that gap directly. Slack Code…
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Admin
Claudeforce Explained: Salesforce and Anthropic’s New AI-CRM Partnership
Salesforce and Anthropic announced Claudeforce on August 26, 2026, during Salesforce's Q2 FY27 earnings call. Claudeforce is an expanded strategic partnership. It brings Claude's reasoning together with Salesforce's data, workflows, business logic, and governance, all accessible from inside Claude itself. With so many people leaning on AI and LLMs to get through the workday, Salesforce saw an opening. Sellers were…
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Artificial Intelligence
Why Headless Architecture Is the Foundation Salesforce Teams Need
Headless architecture gives Salesforce teams the flexibility to meet buyers wherever they are, without giving up governance or security along the way. Salesforce Headless 360 builds that flexibility on top of the trust and permissions model teams already rely on, so developers and AI agents both get programmatic access to CRM data without starting from scratch. If your team is…
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Admin
8 Dreamforce 2026 Sessions for Every Admin’s Agenda
Dreamforce is Salesforce's flagship annual conference, bringing together tens of thousands of admins, developers, architects, and business leaders for keynotes, breakout sessions, and hands-on training. This year's event runs September 15-18 in San Francisco, and centers on new product announcements and where the platform is headed, with Agentforce and AI taking center stage. The session catalog is already packed with…
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Flow
The Ultimate Guide to Salesforce Flow in Winter ’27
In automation circles, the question always comes up: Does Salesforce do a good job with improving the Flow product? Or are the resources working on Agentforce instead of now legacy products like the Flow Builder? I will leave the answer to you. Please make your own assessment after you go through all the improvements that are coming in Winter ’27.…
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Artificial Intelligence
Agentforce Agent Flow Action Best Practices
This session offered a grounded look at where Agentforce actually stands today, beyond the marketing pitch. Flow actions and Apex actions remain essential. That is not because AI cannot handle simple tasks. Salesforce intentionally requires developers to make deliberate choices about data access and security. The new Agentforce Studio is more usable than its predecessor. It still carries real bugs…
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Artificial Intelligence
Headless 360: Developer Lessons From a Weekend of Building
If you're curious about Headless 360, build something you already understand. I used a familiar exercise from a course I teach. I'm very familiar with what good looks like, so I could evaluate every output easily. Understand the outcome first. Then let the agent find the path. Getting there took a full Saturday morning just on setup, then a mix…
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Admin
Setup with Agentforce: What Admins Can Actually Do Right Now
Start small if you're rolling this out to a team. Try a data model or flow request first, since those produce clear, visible results fast. Once permissions are assigned correctly, day-to-day access questions and org health checks become second nature within a few conversations. The time savings compound the more you lean on the agent for routine lookups instead of…
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