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Admin
Accounts and Contacts in Salesforce: The Foundation Every Admin Needs to Get Right
Picture a rep heading into a customer meeting. Before they walk in, they need answers. Who works at this company? What have we sold them? Who else on our team knows them? In Salesforce, accounts and contacts hold those answers. These two objects sit at the center of almost every org. Opportunities, cases, and activities all connect back to them.…
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Admin
AIforce: Salesforce’s New AI Interface Layer for Slack, Claude, and Lightning
Slackforce, Claudeforce, and Agentforce Coworker aren't three separate launches. They're three expressions of the same shift. Salesforce's context, permissions, and business logic no longer stop at the edge of its own UI. Slackforce puts that context into shared, live team surfaces. Claudeforce puts it into a reasoning layer built for individual sellers. Agentforce Coworker keeps it running natively where millions…
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Career Guidance
Salesforce Launches New Fellowship for Veterans Entering Tech
Transitioning out of the military is one of the hardest career pivots a person can make. The structure disappears. The mission changes. The resume doesn’t always translate to what a hiring manager is looking for, or understands. Salesforce just made that pivot a lot more navigable with the launch of the Missionforce Military Fellowship, a new program built for service…
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Artificial Intelligence
Mapping Salesforce’s New Agentforce Suite to Your Org
Salesforce has spent two years pushing agentic AI past the chatbot stage. On September 11, 2026, that work showed up as a full portfolio: seven named agents, each built for a specific job, plus a new runtime that lets one of them work toward a goal for weeks instead of minutes. We’ve covered plenty of individual Agentforce features this year.…
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Admin
Salesforce Timezone Offset: A Native Flow Alternative to Apex
Every system time field in Salesforce is stored in GMT. That part is simple. What complicates things is everything layered on top of it. An org has its own timezone setting. A user can have a different timezone than the org. Salesforce uses both settings to decide how timestamps display on records and transactions. Installed packages carry their own time…
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Admin
Salesforce Rebuilds Licensing Tiers and Adds Agentforce
Before you assume any tier covers your team's needs, map the feature list against what you actually use. A "Max" upgrade sounds like an easy yes, especially at unchanged pricing, but the value only lands if your org uses the tools that got added. We'd also treat Salesforce's value percentages as vendor claims rather than settled fact. They're useful directional…
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Artificial Intelligence
Slack Code: AI Coding Agents Have Entered the Team Chat
Coding agents have made writing software faster than ever. Claude Code, Claude Tag, Devin, GitHub Copilot, ChatGPT, and Vercel’s agents can turn an idea into working code in minutes. But speed alone doesn’t fix the bigger problem: most of that work still happens in a private tab, disconnected from the team. Slack has now addressed that gap directly. Slack Code…
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Admin
Claudeforce Explained: Salesforce and Anthropic’s New AI-CRM Partnership
Salesforce and Anthropic announced Claudeforce on August 26, 2026, during Salesforce's Q2 FY27 earnings call. Claudeforce is an expanded strategic partnership. It brings Claude's reasoning together with Salesforce's data, workflows, business logic, and governance, all accessible from inside Claude itself. With so many people leaning on AI and LLMs to get through the workday, Salesforce saw an opening. Sellers were…
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Artificial Intelligence
Why Headless Architecture Is the Foundation Salesforce Teams Need
Headless architecture gives Salesforce teams the flexibility to meet buyers wherever they are, without giving up governance or security along the way. Salesforce Headless 360 builds that flexibility on top of the trust and permissions model teams already rely on, so developers and AI agents both get programmatic access to CRM data without starting from scratch. If your team is…
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Admin
8 Dreamforce 2026 Sessions for Every Admin’s Agenda
Dreamforce is Salesforce's flagship annual conference, bringing together tens of thousands of admins, developers, architects, and business leaders for keynotes, breakout sessions, and hands-on training. This year's event runs September 15-18 in San Francisco, and centers on new product announcements and where the platform is headed, with Agentforce and AI taking center stage. The session catalog is already packed with…
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