TrailblazerDX 2023 is over, but the announcements still draw some debate. The highlight of the announcements was EinSteinGPT.
The keynote included a comprehensive demo of the use of EinsteinGPT when researching a lead, preparing communications for an opportunity, and writing code and test classes. The demo also showed the use of EinsteinGPT in Slack. In addition, Salesforce announced a partnership with OpenAI to achieve this functionality.
Exciting aspects of the demo:
- The demo included recent news and information about the prospect/client, but we know ChatGPT does not yet process and deliver recent information.
- The demo included generative AI data as well as Salesforce CRM data. We have yet to learn how this is achieved.
If you are excited about this premise, you must be patient because a pilot is scheduled for Winter 24, not earlier.
A ChatGPT application for Slack was also announced, but there is a waitlist for customers to start using this application.
You can watch the keynote recording on Salesforce+.
Finally, a new mascot was added to Astro and friends: Flo. Flo will be the character for flow and automation in Salesforce. I love what the branding and community teams have done with this character. See Flo shown in the image above.
This post was originally made to LinkedIn on March 15th, 2023.
Read the previous post: What is Flow, Really? A Feature?