Flow Tips Newsletter

Process Automation Credential – Salesforce Flow Tips Newsletter

Hello folks,

This past week, I achieved the Process Automation Credential on the Salesforce partner side. 

The Accredited Professional program was announced in 2021. The partner credential program is somewhat similar to the Salesforce certification program and is only available for Salesforce partner employees. 

You can get certifications by following the partner learning camp training program for the specialization area you want to master. After the training, you will have to pass the exam using the virtual certification exam provider for the Salesforce partner side. The credentials bring Salesforce partners “cookie points” and are weighted differently depending on the specialization. For example, Process Automation is one of the more valuable credentials.

Since I call myself a Process Automation and Flow expert, I thought I would study the partner learning camp material and take the exam.

The flow product team is launching new functionality rapidly; therefore, keeping everything up-to-date is a heavy lift. When I started studying the material on the partner learning camp, I was immediately shocked. The material had an Oldies Goldies mixtape feel to it.

Process Automation Curriculum has five courses. One of the requirements of the “Get Started with Flow” course is that you listen to a podcast – or you can read the transcript – from July 2020 where the product manager at Salesforce says a few minutes into the recording: “So Oh my goodness, we can now trigger Flows when you save a record. Woo hoo!” This was shocking to me when I first heard it. However, it became more understandable when I realized that they talked about the Summer 20 Release in this podcast episode.

I needed to complete a few linked Trailhead modules and read some help pages to progress my studies. It is no secret that Trailhead is currently not the best place to learn flows. I know the Trailhead team agrees with me since they just hired an expert to review and improve the published material. But that is not even the weak part of the partner learning camp curriculum.

When completing the “Flow Testing and Distribution” course, I needed the check a “Got it!” checkbox indicating that I understood I should go to the “Paused Flow Interviews” screen in setup to debug failed flows. Is that even how that screen is titled?

When I headed to the “Hands-On Learning” course, I found additional resources links that I needed to check out. One of those was a YouTube video by Salesforce published in April 2019. The other one was a link to the Salesforce Anywhere Automation Tool Trailhead module. Do you know what Salesforce Anywhere is? It is Quip.

Then I signed up for the certification exam. The platform is rough; there are many issues, but let’s not focus on that.

When I started answering questions, I saw that there were inaccurate questions.

There was a question about a logic element; are decision elements grouped under logic elements now; if that is the case, I did not know. What good is going to do for me if I did? I am not sure. I would say forget about Salesforce Anywhere, but it was in the exam as far as I remember. There were two questions where you would have to know performing a DML operation before an outbound message is not good practice in flows. Why was I tested twice for something that is a tail case and that I can easily Google? It is a mystery to me.

But most importantly, would I know if somebody possesses good flow skills if they passed this exam? Absolutely not.

Congratulations to me; I have the Process Automation credential now.

However, I don’t recommend this credential exam to anyone until it is revised and drastically improved.

P.S. Originally published on 03/28/2022.

Note: I met with the partner side in Salesforce since I sent out this post, I am happy to announce they are working on improvements.

Read the previous issue of the newsletter here.

Subscribe to the weekly educational Salesforce Flow Tips newsletter here.

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3 thoughts on “Process Automation Credential – Salesforce Flow Tips Newsletter

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