AI
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Admin
Migrate Salesforce Lightning to Agentforce with Ease
In line with this huge disruption in tech, Salesforce announced the general availability of an Agentforce Migration tool. This tool will help organizations migrate to the future of tech in just a few clicks.
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Admin
What SOA Taught Us About AI Agent Interoperability
Recently, I was having a conversation with a Salesforce data and AI architect I respect. The question of whether “MCP-to-MCP integration” is a relevant topic during AI platform selection came up. My perspective was: Yes, this is the right time to discuss it, and the timing matters. Architects need to understand whether their vendors are designing for the future, even…
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Artificial Intelligence
Understanding the Role of Data 360 and Salesforce Architects in the Age of Agentic AI
Over the last few years, Salesforce has renamed products (Customer 360 → Genie → Data Cloud → and now the broader Data 360 portfolio), expanded its platform, and introduced Agentforce—extending enterprise AI capabilities that began with Einstein’s predictive foundations. What hasn’t changed is the architectural questions most organizations still struggle to answer: What is the (single?) source of “truth”: when…
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Admin
The New Slackbot Is Here: What Salesforce Just Shipped, Why It Matters, and How Teams Should Use It
Salesforce and Slack have rebuilt Slackbot into a personal AI agent for work that lives directly inside Slack. The goal is simple but ambitious: reduce the time people spend searching, catching up, and piecing together context, and increase the time they spend actually doing meaningful work. Slack is being positioned as the conversational layer where people, data, workflows, and AI…
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Artificial Intelligence
What’s New With Salesforce’s Agentblazer Status in 2026
Salesforce’s Agentblazer Status continues to evolve as the company invests more deeply in agentic AI skills. The program focuses on Trailhead paths that teach how to build and manage autonomous AI agents. It launched in 2025 to give Trailblazers hands-on experience with Agentforce and AI. Since then, it has grown with updated content, refreshed badges, and a clearer annual renewal…
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Admin
Salesforce Platform Admin Certification: Navigating the 2025 Changes
If you’ve been around Salesforce certifications for a while, the Platform Administrator exam has been fairly predictable. Users. Security. Objects. Reports. Automation. Those pillars are still very much there, and are definitely still an expected part of the real-world admin jobs, but the newest version of the exam signals that Salesforce no longer sees admins as just system maintainers. The…
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Flow
Salesforce Winter ’26 Release: Comprehensive Overview of New Flow Features
The Winter ’26 Salesforce Release brings some significant improvements to Flow. From generative AI capabilities to stronger integrations, streamlined debugging, and enhanced security, this latest release showcases Salesforce’s ongoing commitment to positioning Flow as the central engine of automation across the platform.
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Career Guidance
Bring Customer Data into Slack with Salesforce Channels
In a workplace defined by real-time collaboration and data-driven decisions, there has always been a gap: your systems know the customer, but your team knows the context. Salesforce Channels finally bridge that divide. Now, with Slack integrated directly into the Salesforce experience, users can act on customer data and collaborate with their teams in a single shared workspace. This post…
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Artificial Intelligence
How To Build Flex and Field Generation Prompt Templates in the Prompt Builder
Prompt engineering is one of the most important skills of our era. With the speedy adoption of AI Large Language Models, the use of language became a very important skill again. One could argue that effective natural language writing will potentially be more important than coding in the future. Prompt writing is also critical for Salesforce Agentforce. While writing in…
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Artificial Intelligence
How To Build Custom Flow Actions For Agentforce – Planning Phase
Salesforce Agentforce is a framework that enhances customer service and sales by integrating Salesforce’s powerful capabilities with AI agents. Agentforce accelerates workflows, enhances KPIs and saves manual labor.
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